Relationships with our clients are at the heart of RFIB and our claims specialists work alongside our placement advisors to ensure a superior level of service and responsiveness.

We place tremendous importance upon supporting and guiding our clients from the moment the loss is reported through each stage of the process until settlement is secured.

As a result of our expertise and efficient claims handling procedure, RFIB have been ranked in the top five London brokers across key service indicators in the Claims Dashboard Report issued by the London & International Insurance Brokers Association (LIIBA).

The high level of skill and expertise we have available within our teams has been demonstrated in the success RFIB Group Ltd have achieved in collecting contentious and disputed claims not only for our clients but also when we have acted as consultants on non RFIB placements. In addition to our traditional claims handling role we also offer various claims management and claim consultancy services.

“Fast claims response times are one of the reasons we choose RFIB, they deliver on time, everytime and help us with non RFIB placements too.”

Your Key Contacts

Karl Haynes

Head of Claims


Shaun Warbey


Claims - Reinsurance

Jon Embery

Divisional Director

Claims - Specialty